We’re always available, but feel free to peruse our FAQs page, we might have an answer ready for you!
We also have a page dedicated to choosing a rug.
Hook & Loom Rug Company
241 West Housatonic Street
Pittsfield, MA 01201
Send Email Regarding: Status of my order- Shipping status or issuesChange or Cancel OrderProduct QuestionShipping Cost/Time/Other (note: free to lower 48 states)Custom size or color (Sorry, we can't do this.)Report problem with a rugCheck on refund statusHelpful suggestions (always welcome!)General Customer ServiceCommunicate with owner
We hand craft rugs in an earth-friendly manner, using no dyes, chemicals, or latex, yet offering a range of colors and styles, expert workmanship, and lasting durability.
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