We offer free Ground shipping on all rugs to the 48 contiguous states.

Hook & Loom FedEx Shipment Times

Rug orders placed today will ship: Dec 2

All swatch orders ship by noon the following day.

Domestic Shipping

All rugs up to 8′ wide are shipped via FedEx Ground or the USPS, as are larger flatweave rugs. Generally, rugs 2′-4′ wide are shipped via USPS and 5′-8′ wide via FedEx Ground, but there are exceptions. We make this decision on a per shipment basis, taking into account size, weight, cost, and location. If the choice is important to you, please note on your order (in the notes section) that you must be contacted by Customer Care before the order ships. Other rugs 9′ wide and wider must be shipped via Freight. We ship swatches free via the USPS. As they are for temporary use only, they are not returnable.

International Shipping

We do not currently ship internationally, except by special request. If you really like our products and don’t mind paying the rather high shipping costs, please send us your address and the items you would want and we will get a shipping quote for you.

Alaska and Hawaii

For orders to Alaska and Hawaii, please feel free to place them on line and we will contact you for approval on shipping cost. If you do not approve the cost, the order will be cancelled. We will not charge your card for shipping unless you approve it in advance. As we cover part of the cost, you may be quite pleased with the quote you receive from us.

Shipping Problems

What happens if my order arrives damaged or not at all? Please take photos of the damage and contact us right away. We will send a free replacement for any damaged rugs or pads. We want you to be happy with exactly what you ordered in excellent condition. It is our policy not to issue a refund. You deserve what you ordered and we deserve to provide it.